When a Make.com scenario silently skips one form type
A patient intake sync ran green on every execution while one form type never reached the CRM. How a routing bug hides in plain sight, and the two other issues found alongside it.
Notes
Notes
Writing on workflow automation, AI agents, and the API plumbing behind them — the problems found in real builds and how they were fixed.
Why your automation keeps creating duplicate contacts
Matching on email alone is the single most common reason a CRM fills up with the same person three times. What to match on instead, and where to put the check.
Running an AI agent inside WhatsApp
Notes from building a conversational design assistant that lives entirely in WhatsApp — handling photos, PDFs and voice notes, and holding context across a real conversation.
n8n, Make or Zapier: which one to build on
Thirty automations across all three platforms. What each one is genuinely good at, where each stops being the right answer, and how to pick without regretting it later.
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