What this build does
Designed a fully automated workflow to manage client inquiries from Jotform submissions. The system uses AI to classify inquiries into Sales, Support, Partnership, or Manual Review paths. Based on classification, it automatically creates or updates records in Zoho CRM (Leads or Cases), sends Slack notifications to the relevant teams, and auto-replies to contacts with concise AI-generated summaries. Includes anti-spam and duplicate handling, ensuring smooth operations and reducing manual effort across departments.
