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AI Workflows · n8n

Customer Support Auto-Triage

Reads support email for sentiment and urgency: angry or urgent goes to Slack, routine gets a reply.
Date
Nov 2025
Platform
n8n

What this build does

Designed an AI-powered email triage system that analyzes incoming messages for sentiment and urgency. Angry or high-priority emails trigger Slack alerts for immediate action, while routine inquiries receive smart auto-replies — ensuring fast response to frustrated customers and keeping support workflows efficient.

Screenshots

Customer Support Auto-Triage — workflow 1
Workflow · 1 / 1

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